Grant Thornton

The AI Revolution Comes to HR 


Artificial Intelligence (AI) has become a distinguishing factor between forward-looking businesses and those resting on past achievements. Achieving operational advancements through AI integration and scaling is undoubtedly challenging but immensely rewarding when executed skillfully.


Embracing AI offers substantial benefits for HR managers across diverse industries. The typical deluge of information they handle can be efficiently managed, sorted, and analysed using tailored AI software solutions. Not only does this ensure accurate and insightful outcomes, but it also lightens the burden on HR professionals, preventing burnout caused by excessive workloads and repetitive tasks. With administrative tasks streamlined by AI, existing HR staff can concentrate on more creative and forward-looking projects, elevating the overall value and impact of the HR department.


However, realising effective transformation necessitates meticulous planning and decisive execution across strategic, technical, and cultural dimensions. Let's explore each of these aspects in detail.

AI Strategy and Roadmap


The initial step in AI implementation is to assess the specific HR needs and objectives of the organisation. Engaging an external consultant can be beneficial here, as they can help identify areas where AI can deliver the most significant improvements in value and efficiency.


AI's potential applications are vast, ranging from incorporating chatbots into recruitment efforts to provide 24/7 support for prospective applicants, to deploying AI-powered dashboards to monitor hiring progress and employee movements by department. Automation can extend to sorting potential candidates for job vacancies and processing CVs through optical scanning and AI.


By prioritising objectives, an AI strategy can be developed, complete with a detailed roadmap tailored to the organisation's HR goals. 

AI Vendor Selection and Implementation


Once the strategy is defined, evaluating potential AI vendors and technology solutions becomes paramount. The expertise of an external consultant can aid in vendor selection and contract negotiations.


The chosen vendor will offer support and project management for AI solution implementation, customising the AI software to fit seamlessly into the organisation's HR processes and workflows.

Change Management and Training


Before fully integrating AI into HR processes, it is crucial to assess its impact on the HR department and workforce. Some tasks may become more efficient, requiring fewer employees and necessitating resource reallocation.


Effective change management strategies are vital to ensure a smooth transition to AI-powered workflows. HR professionals must be trained in AI concepts, tools, and best practices, enabling them to adapt to new processes and workflows facilitated by AI. It is essential to reassure existing employees that AI will empower them to focus on more strategic work, rather than replacing their roles entirely.

If your organisation is looking to explore AI in HR or embark on a transformational journey, the experienced team at Grant Thornton in Thailand is here to help. Contact us today to get started. 


Grant Thornton is a leading business advisory firm in Thailand, offering Audit and Assurance, Talent Acquisition Management and Executive Recruitment, Advisory, Business Consulting, Tax and Legal Consulting, Japanese Business Practice Consulting, Business Process Outsourcing, and Business Risk Services.