Bangkok: Sun 7-Jun-2020 02:40 (UTC+7)

*postponed* BCCT Two-Day Workshop

This event occurs in the past This event occurs in the past.
Date & Time: 02-Jul-2019 09:00 Members Only  
Location: Rembrandt Hotel & Suites Bangkok, Sukhumvit 18
Member Cost: THB 11,500.00

Working in the hospitality sector can be a fascinating experience. The mix of cultures, languages and personalities of the people you meet every day makes your job a rewarding one.

But these issues also bring challenges. Dealing with language and cultural barriers, demanding guests and busy colleagues can be difficult and stressful. Sometimes you need to communicate sensitive messages. Other times, you must react to an emergency and make decisions fast.

This 2-day practical course helps hospitality professionals improve their confidence and communication skills, so they can be highly productive in their roles.

You will learn how to: 

  • Communicate complex messages clearly and concisely
  • Deal effectively with demanding guests and other stakeholders
  • Respond politely but firmly to complaints or difficult requests
  • Promote a positive image of your organisation that creates trust and interest
  • Engage prospective high-end guests and corporate customers
  • Communicate with people from a range of cultures and levels of English

Who should attend this course?

This course is ideal for hotel and event administration professionals, as well as those involved in hospitality sales and marketing. The programme is designed to appeal to both non-native and native English speakers.

Please note that attendees will need to attend both days of the course.


Event detail: 

Date: Tuesday-Wednesday 2-3 July 2019

Time: 9.00 am - 5.00 pm (registration from 8.30 am)

Venue: Rembrandt Hotel & Suites Bangkok, Sukhumvit 18 (nearest BTS station: Asoke exit 6,  MRT station: Sukhumvit exit 2) map

TopicPowerful Communication in Hospitality

Trainer: Neil Stoneham, Managing Director, Voxtree

Language: This workshop is conducted in English. 

Cost: THB 11,500 for members and THB 12,500 for non-members. Inclusive of workshop materials, lunch and coffee breaks. 

“Exclusive 10% discount for members who send 5 participants or more. To book, contact at”.

Payment: pre-payment is required by 5 pm of 28 June. BCCT is not able to refund on any cancellation made after 5 pm of 28 June. BCCT new member vouchers are accepted.   

Payment methods: here 

About the speaker: 

Neil Stoneham is the managing director of Voxtree – an international business consultancy that helps professionals communicate powerfully and persuasively in the global marketplace.

He has coached professionals in a variety of sectors, from embassies and auditing firms to energy companies and hospitality, with clients including the Ascott, Conrad and Hard Rock brands. Neil also delivers training courses in association with British Chamber of Commerce and frequently speaks at high-profile events

Previously, he spent two years writing for the Bangkok Post and taught in two major international schools in Thailand – Bangkok Patana and St. Andrews Bangkok, where he was head of the High School English department.

A specialist in Southeast Asia, Neil has advised managers and leaders on their global communication strategies in his native UK, Europe and throughout the APAC region.