Bangkok: Mon 18-Feb-2019 12:54 (UTC+7)

BCCT Telesales Workshop (Thai Language)

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This Event closes for Online Bookings in 9 days 20 hours 6 minutes.
Date & Time: 28-Feb-2019 09:00  
Location: The Continent Hotel
Duration:
Member Cost: THB 7,500.00
Non-member Cost: THB 8,500.00
Details:

BCCT cordially invites you to BCCT One-Day Workshop on SpeakPro Telesales Skills on Thursday 28 February. 

Date: Thursday 28 February 

Time: 9.00 am – 5.00 pm (registration at 8.30am)

Venue: The Continent Hotel  (nearest BTS station: Asoke exit 6,  MRT station: Sukhumvit exit 2) map

Topic: SpeakPro Telesales Skills 

Training Provider: Pachara Yongjiranon (Billy), Corporate Trainer & Presentation Coach at SpeakPro Training

Language: This workshop is conducted in Thai.

Cost: THB7,500 for members and THB8,500 for non-members. Inclusive of workshop materials, lunch and coffee breaks. 

Payment: pre-payment is required by 5 pm of 25 February. BCCT is not able to refund on any cancellation made after 5 pm of 25 February. BCCT new member vouchers are accepted. 

Payment methods: here 

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Overview: 

Most customer service staff would agree that making a sales call both old and new customers can be a stressful activity. It means that most people might have to face rejection or even being managed by the customers. It is important to know the reason for making calls and in some cases upselling to current customers.

This 1 day course will help participants to be confident in making calls, know how to get to the decision maker and then how to increase sales. It will also give essential tips on how to manage the clients and find opportunities to increase sales by finding other selling points.     

Key Objectives:

  • Why We Need Calls
  • Who is Who
  • How to Upsell
  • Know To Get a Sales Meeting
  • How to Manage Calls & Clients

*Please note that this workshop is focused on B2B businesses.*

Agenda:

     Step 1:   Why make Telesales?
     Step 2:   What is a Quality Telesales?
     Step 3:   How to Manage Your Activities
     Step 4:   Who Is Who? (Gatekeeper, Influencer, &
                   Decision Maker)
     Step 5:   Planning & Preparing
     Step 6:   Upselling Opportunities & Techniques   
                   Telesales
     Step 7:   10 Tips for Effective Telesales
     Step 8:   How to Get the Appointment
     Step 9:   Workshop: Live Calls

Facilitator: Detailed profile and information of Billy can be found here